CSA Practice Test

CSA practice test: what's covered

• Now Platform
• UI & Lists
• Tables & ACLs
• Flow Designer
• ITSM
• CMDB
• Reporting

Free CSA sample questions

1. A user types "incident.list" into the Application Navigator filter (search) box and presses Enter. What happens?

   • A. It opens a new blank Incident record in form view
   • B. It opens the Incident table directly in list view, even if no Incident module exists in the menu
   • C. It runs a global text search across all tables for the word "incident"
   • D. It triggers an error because ".list" is not a valid navigation command
   Show answer

   Correct: B. The navigator supports "list shortcuts": typing <table_name>.list opens that table's list view directly, bypassing the application menu. Using .form opens a new record form, and .config opens table configuration. It is not a global text search, and it does not require a matching menu module — this is exactly why admins use it to reach hidden tables.

2. On a list, a user wants to permanently change the visible columns and their order for their own view only. What is the correct approach?

   • A. Right-click a column header and edit the dictionary
   • B. Use the list mechanic (gear / Personalize List Columns) to add, remove, and order columns
   • C. Drag the column to the breadcrumb
   • D. Ask an admin to modify the table's default form layout
   Show answer

   Correct: B. The list "gear" (Personalize List Columns) lets a user pick which fields appear as columns and their order, stored as a personalized list view. Editing the dictionary (trap B) changes the field definition platform-wide — far beyond the user's own view, and usually requires admin. Form layout controls the form, not the list.

3. A user applies a filter on the Incident list, then wants to share that exact filtered view with a colleague by sending a link. Which breadcrumb/URL behavior is correct?

   • A. Filters cannot be shared; the colleague must rebuild the filter manually
   • B. The encoded query is stored in the URL (sysparm_query), so copying the list URL reproduces the same filter for anyone with access
   • C. Sharing the link logs the colleague in as the original user
   • D. Only saved Reports can carry a filter; raw lists cannot
   Show answer

   Correct: B. A list filter is captured as an encoded query in the URL (sysparm_query). Copying that URL lets any user with access to the table see the same filtered list. It does not impersonate anyone (trap C) — access is still governed by the recipient's own roles/ACLs.

4. In a list breadcrumb showing "All > Priority = 1 - Critical > Active = true", what does clicking the word "All" at the far left do?

   • A. Removes only the last condition (Active = true)
   • B. Removes all filter conditions and shows the unfiltered list
   • C. Saves the current filter as the default
   • D. Inverts the entire query
   Show answer

   Correct: B. In a breadcrumb, each segment reads left to right; clicking a segment removes everything to its RIGHT. "All" is the leftmost anchor, so clicking it clears every condition. Clicking a middle segment (e.g. "Priority = 1") would keep that condition but drop conditions after it.

5. Which statements about Tags in the Now Platform are correct? (Choose 2)

   • A. A tag can be made visible to just you, a group, or everyone, depending on how you share it
   • B. Tags physically move the tagged record into a different table
   • C. Tagged records can be quickly retrieved from the Tagged Documents / Tags viewer
   • D. A tag automatically grants other users read access to the records you tag
   • E. Tags can only be applied to Incident records
   Show answer

   Correct: A and C. Tags are personal/shared labels (private, group, or global visibility) used to bookmark and quickly retrieve records, and they work on any task/table record. They do NOT move records (trap B) and do NOT override ACLs to grant access (trap D) — a user still needs read permission to actually open a tagged record.

Last updated: 2026-10-19

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